Privacy and Cookie Policy

Janey Holliday ltd (“We“) are committed to protecting and respecting your privacy.

This policy (together with our terms of use  and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We are registered as Data Controller, Registration Number 08136716, in accordance with the Data Protection Act 1998 (the “Act”) and are GDPR compliant.

We may collect and process the following data about you which will be hosted securely and NOT shared with any 3rd party:

  • Information that you provide by filling in forms on my  site  (“our site”). This includes information provided at the time of registering to use our site, purchasing a product or service, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence for future reference
  • If you opt with your email to receive complimentary resources, we may occasionally contact you about these. You also agree to be added to the main mailing list where we send a weekly eflier. You can unsubscribe at anytime
  • If you buy a program from us, we may occasionally contact you about these. You also agree to be added to the main mailing list where we send a weekly eflier. You can unsubscribe at anytime
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them and they are anonymous
  • Details of transactions you carry out through our site, including invoicing, collecting payment and of the fulfilment of your orders.
  • Details of your visits to our site and the resources that you access.
  •  For the purpose of running competitions that you choose to enter
  • For your booking, you submit your name, email, address and phone number. We will only contact you by phone number in an emergency such as a program access changing in which you don’t response to an email from us which will be done first.
  • When signing up to to our newsletter, we only store your name and email address and send out a weekly newsletter which you can opt out of at anytime

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


We may obtain information about your general internet usage by using cookie files which are stored on the hard drive of your computer. These cookies collect information, and are then sent back to the originating website on each subsequent visit. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.
Cookie Name Purpose More information
Google Analytics _utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for more information from Google


By using our website, you agree we can place these types of cookies on your device.

We will not install any cookies on your computer’s hard-drive or your device until you have given your prior permission.  After you have consented, you will gain all the benefits listed above, plus full access to our website. 

Where we store your personal data

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale to yo only if you have consented to this.

If you are a new customer, we will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way please tick the relevant box situated on the form on which we collect your data.

Disclosure of your information

We will not disclose your information with any third parties

Your rights

You have the right to ask us not to process your personal data for marketing purposes.  You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at: 42 Temple Street, Sidmouth, Devon, EX109BQ OR at:

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with this Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to : 42 Temple Street, Sidmouth, Devon, EX109BQ

For further information please also read our Terms and Conditions.